.ticket-layout{display:grid;grid-template-columns:1.35fr .65fr;gap:24px;padding-top:78px;padding-bottom:90px;align-items:start}.ticket-card h2,.ticket-side-card h2{font-size:clamp(28px,3vw,42px);line-height:1.08;letter-spacing:-.05em;color:var(--navy);margin:0 0 28px}.ticket-card form{display:grid;gap:18px}.ticket-side-card{position:sticky;top:24px}.ticket-steps{list-style:none;padding:0;margin:12px 0 0}.ticket-steps li{display:flex;gap:14px;border-top:1px solid #ffffff2e;padding:18px 0;color:#c9d3df;font-size:13px;line-height:1.5}.ticket-steps b{color:#a9c5ff;font-size:11px}.ticket-side-note{border-top:1px solid #ffffff2e;padding-top:20px;margin-top:12px;color:#aebdcd;font-size:12px;line-height:1.6}.ticket-page{padding-top:70px;padding-bottom:80px}.ticket-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;border-bottom:1px solid var(--line);padding-bottom:28px;margin-bottom:24px}.ticket-heading h1{font-size:clamp(35px,5vw,62px);line-height:1.05;letter-spacing:-.06em;color:var(--navy);margin:0}.ticket-heading h2{font-size:32px;line-height:1.1;letter-spacing:-.05em;color:var(--navy);margin:0}.ticket-subtitle{margin:14px 0 0;color:#718091;font-size:13px}.ticket-status{display:inline-flex;align-items:center;border-radius:999px;padding:7px 11px;font-size:10px;font-weight:800;white-space:nowrap;letter-spacing:.04em}.ticket-status.open{color:#7b5c08;background:#fff5ce}.ticket-status.answered{color:#185a92;background:#e5f1fb}.ticket-status.resolved{color:#1d6b44;background:#e7f5ed}.ticket-thread{background:#fff;border:1px solid var(--line);border-radius:8px;padding:28px;max-width:850px}.ticket-thread-head{display:flex;justify-content:space-between;align-items:center;gap:15px;border-bottom:1px solid var(--line);padding-bottom:16px;margin-bottom:5px}.ticket-thread-head h2{margin:0;color:var(--navy);font-size:20px}.ticket-thread-head span{font-size:11px;color:#718091}.ticket-message{padding:18px 0;border-bottom:1px solid #edf0f3}.ticket-message:last-child{border-bottom:0}.ticket-message.from-admin{padding-left:18px;border-left:3px solid var(--blue);margin-left:0}.ticket-message-head{display:flex;gap:12px;align-items:center;margin-bottom:8px}.ticket-message-head strong{font-size:13px;color:var(--navy)}.ticket-message-head time{font-size:11px;color:#718091}.ticket-message p{font-size:14px;line-height:1.65;color:var(--text);margin:0}.ticket-action-card{margin-top:24px;background:var(--soft);border:1px solid var(--line);border-radius:8px;padding:28px;max-width:850px}.ticket-action-card h2{color:var(--navy);margin:0 0 9px;font-size:25px;letter-spacing:-.04em}.ticket-action-card>p:not(.overline){color:var(--text);font-size:13px;line-height:1.6}.ticket-form{display:grid;gap:16px;margin-top:20px}.ticket-form label{display:grid;gap:8px;color:var(--navy);font-size:12px;font-weight:700}.ticket-form textarea{width:100%;border:1px solid #ccd6e0;border-radius:4px;padding:12px;font:inherit;resize:vertical}.ticket-form textarea:focus{outline:2px solid #2867d633;border-color:var(--blue)}.ticket-form button{border:0;cursor:pointer;justify-self:start}.rating-row{display:flex;gap:8px}.rating-row label{display:block}.rating-row input{position:absolute;opacity:0}.rating-row span{display:grid;place-items:center;width:42px;height:42px;border:1px solid #ccd6e0;border-radius:5px;background:#fff;color:var(--navy);font-weight:800;cursor:pointer}.rating-row input:checked+span,.rating-row span:hover{background:var(--blue);border-color:var(--blue);color:#fff}.ticket-rated,.ticket-rating-summary{margin-top:24px;border:1px solid #b9dec8;border-radius:8px;padding:20px;background:#f0faf4;color:#1d6b44}.ticket-rated p,.ticket-rating-summary p{margin:7px 0 0;color:#3f7358;font-size:13px;line-height:1.5}.ticket-empty{margin:80px auto;max-width:640px}.form-note{color:var(--text);font-size:12px;line-height:1.5;margin:-14px 0 24px}.form-note a{color:var(--blue);font-weight:700}.admin-support-grid{display:grid;grid-template-columns:.82fr 1.18fr;gap:34px;margin-top:38px}.admin-section-head{display:flex;justify-content:space-between;align-items:baseline;gap:10px}.admin-section-head h2{font-size:21px;color:var(--navy);letter-spacing:-.03em;margin:0 0 17px}.admin-section-head span{color:#718091;font-size:11px}.admin-ticket-list{border-top:1px solid var(--line)}.admin-ticket-row{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:15px 0;border-bottom:1px solid var(--line);text-decoration:none}.admin-ticket-row strong{display:block;color:var(--navy);font-size:13px;margin-bottom:5px}.admin-ticket-row small{display:block;color:#718091;font-size:11px}.admin-ticket-row:hover strong{color:var(--blue)}.admin-muted{color:#718091;font-size:13px}.admin-ticket-detail{min-width:0}.admin-thread{max-width:none;padding:20px}.admin-reply-form{margin-top:18px}.admin-ticket-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.button-outline{background:#fff;color:var(--navy);border:1px solid #cbd5df!important}.button-outline:hover{background:var(--navy);color:#fff}.admin-managers{border-top:1px solid var(--line);padding-top:38px}.admin-ticket-detail .ticket-heading{margin-bottom:18px}.admin-ticket-detail .ticket-heading h2{font-size:27px}.admin-ticket-detail .ticket-status{margin-top:3px}
@media(max-width:760px){.ticket-layout,.admin-support-grid{grid-template-columns:1fr;padding-top:48px;padding-bottom:64px}.ticket-side-card{position:static}.ticket-page{padding-top:45px;padding-bottom:60px}.ticket-heading{display:block}.ticket-heading .ticket-status{margin-top:18px}.ticket-thread,.ticket-action-card{padding:20px}.ticket-thread-head{display:block}.ticket-thread-head span{display:block;margin-top:7px}.admin-support-grid{padding-top:0;padding-bottom:0}.admin-managers{margin-top:36px}.admin-ticket-row{align-items:flex-start;flex-direction:column}.admin-ticket-row .ticket-status{align-self:flex-start}}